Effective date: September 10, 2026
This policy explains how payments, renewals, cancellations, and refunds work for coaching services with The Performance Club.
Coaching fees and billing terms (one-time or recurring) are presented to you before purchase. By enrolling, you authorize us or our payment processor to charge the applicable fees. Recurring programs bill automatically at the start of each billing cycle until cancelled.
Some programs include a minimum commitment period (for example, a set number of weeks or months). If your program has a commitment period, it will be clearly stated at the time of purchase, and you agree to complete that period.
For recurring programs, you may cancel future renewals by contacting us at coachana.info@gmail.com at least 7 days before your next billing date. Cancellation stops future charges; it does not retroactively refund the current billing cycle or any remaining commitment period.
Because coaching involves personalized planning and dedicated time, fees are generally non-refundable once a program has begun, except where required by law. If you believe your situation warrants an exception, please reach out and we will review it in good faith.
Please provide as much notice as possible if you need to reschedule a session. Sessions missed without reasonable notice may be forfeited.
If you have a billing concern, please contact us first so we can resolve it directly before initiating a chargeback.
Questions about billing or cancellation? Email coachana.info@gmail.com.